At this point I've requested tracking updates and submitted a case inquiry through the USPS website. Since the original post in 2011 nothing has changed with the USPS. then it goes into a limbo state saying alert, insuffiance address ... (no usps received or delivered updates). Give support, share information, and connect with fellow members. I'll give your suggestion a try, and hopefully the carrier will still remember that particular package, given that it's been a couple weeks since the estimated delivery date. Note each possibility and how the customer can help (see below). Share your stories, and we'll collectively try to help you. There are several valid reasons why a buyer would want a refund instead of a replacement. - lost packages Not sure what to believe, called the seller and they state that it was sent to the correct address. Without the DELIVERED scan >> Buyer will win the INR claim hands down, At that point Buyer will get a FULL refund >> Withdrawn from your selling account, Does it really matter at that point if the Buyer, Buyers can't seem to win as far as when they open the INR claim, If they had opened it 1/22 you would say they saw the lack of delivered scan and are scamming you, In this case they waited a couple weeks to see if it would show up and you think they are scamming you. Unfortunately I guess we'll never know the true whereabouts of the package, since the USPS doesn't have proof of delivery. Thanks again everyone for the advice. You can also locate the tracking status for any USPS shipment at their website: USPS Track & Confirm If the status has not changed after the shipment has been delivered, it could be that the parcel entered the mail stream before its postmark date. This is my house and I have cameras. Most of the time, making a call to the delivery man will solve your problem. "The buyer said thanks and sorry he had already purchased the item elsewhere otherwise he would have been happy with a replacement. If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Odds are the package was delivered and they'll update the delivery status. I had a package I was just told was not delivered, I shipped in late October! It was insured, but they will not honor a claim because THEY did not scan it. Usps delivered but not received reddit. It turns out they had a carrier in training on the date in question. Requiring the buyer to escalate will only result in an unresolved case strike against your account. @jguida Hey @USPS my delivery 9374889691091305432803 says that business is closed. ". In both instances I received every other piece of mail that I was supposed to according to Informed Delivery. I'd advise you to follow gpeterson's advice. That's what I really wanted to know, how the mail system works and what I can possibly do to shake that package loose if it's still stuck somewhere. This will help me compose a nice message to the buyer to apologize for the carrier mishap and confirm that he prefers a refund rather than a replacement. Early in the pandemic, President Trump, who unsuccessfully demanded that USPS quadruple its parcel-delivery rates, initially warned he would not sign any legislation that contained financial relief for USPS. He was sent to the Chicago center once to help out. Right zipcode and town, not sure what’s going on. According to the supervisor, not only my buyer's package, but some 50 others out for delivery that day were not recorded as having been delivered. If it were me, I would phone the post office and find out if it's there, waiting to be picked up, before offering a refund. I shipped via USPS Priority Mail, no extra insurance added so I just have coverage up to $50 (I purchased item for more than that, selling it at a loss). Another couple buyers emailed me in confusion. Welcome to USPS.com. When I checked tracking, they never even scanned it into the system. It's also unusual to request a refund -- as most buyers for this type of item most definitely want and need the item -- not a refund. Same issue with a package , marked as delivered, went in person to post office and they stated that address on the package was different. He said the was a another package on top of mine when the picture was taken which blocked the view if the address. Meet other eBay community members who share your passions. You returned the item but the seller didn’t send you a refund. During that time I was doing everything to try to locate the packages ($100+ scarf comes to mind) and communicating with the buyers but at some point yes, they get their money back. USPS package delivered, but not received? Use our quick tools to find locations, calculate prices, look … The buyer is entitled to a full refund; the buyer decides whether they will settle for you shipping them a replacement (which at this point they probably doubt will arrive) or getting a full refund. Please call the local post office and inquire about the package prior to any refund. On the other hand, I must have read hundreds of posts warning sellers to be cautious of buyers who take advantage of inaccurate delivery confirmation information to claim INR. So I told the buyer what I found out with an apology and a prompt refund and closed out the case. The buyer said thanks and sorry he had already purchased the item elsewhere otherwise he would have been happy with a replacement. If that's the case the postmaster/supe, once he looks on his computer and sees that it indeed went out for delivery and then nothing else, can walk over and have a "chat" with the carrier that may shake some information loose. Does that sound like a good plan? Thank you everyone for the replies. Those buyers ^^^ didn't open cases as would happen now. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Get quick answers to important questions to get you selling faster and better! New comments cannot be posted and votes cannot be cast, More posts from the usps_complaints community. I haven’t.. You get this resolved, similar issue. Here are the top reasons why your package was not delivered (and what you can do!) The overwhelming majority of my buyers are honest, so I certainly want to help out if there truly is a delivery problem and the buyer didn't receive the item. In such cases, if a buyer opened an INR, would they also automatically win, due to the zip code discrepancy? If you ask the buyer if he wants you to send a replacement, and he replies that he would rather have a refund, this tells me the buyer received the package. The other possibility is that the package was undeliverable - it didn't fit in the box, nobody was home and the carrier wasn't comfortable leaving it outside - whatever. The carrier's scanner gets plugged in when he returns from his route and the data is uploaded to the system that night. Press J to jump to the feed. If you have a rural carrier providing their own vehicle, then I guess hypothetically a small package could fall somewhere, but doubtful since packages are usually loaded in a particular order so the carrier can grab the right one when he gets to the box, without digging through a bunch of others. Even though the buyer may not need it (since he requested a refund) of course it would be nice to find out where exactly it is and possibly get it sent back to us. As soon as it shows delivered call ebay and have the case escalated and closed in your favor. Copyright © 1995-2021 eBay Inc. All Rights Reserved. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Yeah man, did you manage to get it resolved? eBay will throw in a defect for good measure. USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events.. Visit www.ready.gov or www.listo.gov to prepare for hurricanes and severe weather. Usps delivered but not received reddit Usps delivered but not received reddit If you call right when they open for business there is a good chance the carrier in question is still casing mail and hasn't headed out to deliver. Write a “Etsy Package Was Not Delivered” note and keep it handy. If your package shows as "Delivered" to the wrong destination, as well as "Archived", odds are that your package received a recycled tracking number. Apologize: “I’m so sorry this happened.” 2. Thank you for the information. There is also the possibility that the buyer has already found a replacement elsewhere. Learn how to find lost mail, file claims, and request refunds. I haven't responded to the case yet, as I'd like to get some advice and ideas on what might be an effective message to the buyer at this point. It was not attempted. ... 2020; There’s always a ... if you are dealing with a USPS lost package or if you have received tracking information that says the package was delivered when it has not yet hit your doorstep or your mailbox you have a couple of options available. 5. Cookies help us deliver our Services. I have had no experience, however, in these situations since the whole defect shinola was introduced. By the time of delivery, the scans should have updated to show the package was moving, and then the real delivery. If the buyer received the package as expected, they're not going to go checking the tracking to notice anything wrong, so don't contact them to ask if they received it. A lot of people have their share of bad experiences with the USPS. Suffice it to say, things did not work out with that carrier, who is no longer employed with the USPS. Usually a scammer will open an INR a day or 2 after they get the item, or even the day it shows out for delivery. Usps delivered but not received reddit. Calling the post office proved helpful. No online viewable delivery scan = You lose. If they have in fact contacted you to ask where it is, refer them to Paragraph 1 above , let them know that you're monitoring the situation, thank them for their patience and see if it appears by next Monday. Sellers, how often have you run into the situation where a buyer claims an item was not received and wants a refund, for a package that USPS showed was "out for delivery" but failed to receive a "delivered" scan (instead just shows "delivery status not updated"). Sellers, how often have you run into the situation where a buyer claims an item was not received and wants a refund, for a package that USPS showed was "out for delivery" but failed to receive a "delivered" scan (instead just shows "delivery status not updated"). Delivered EL MONTE, CA 91732 May 1, 2013 2:49 pm. I posted my issue. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Thank the… Out for Delivery EL MONTE, CA 91734 May 1, 2013 7:25 am. Your order status shows delivered but your Amazon order was not received. - long wait times By using our Services or clicking I agree, you agree to our use of cookies. I met my USPS delivery person when they arrived and they did not have the box, I even watched as she searched her car trunk. And being in a hurry he forgot to scan it or leave a slip - doubtful he'd forget both, but possible - I have a carrier that specializes in laziness and it's happened 3x in 4 years. If it's scanned as out for delivery, and then no update, it seems that you should be able to file a claim with the USPS as lost. If the buyer otherwise does not get the item by the last est. What are the odds the package *was* delivered but just not scanned vs. the package really wasn't delivered and is still sitting in a mail truck? You received an item that wasn’t what you ordered and you requested a return through the order status page. Track status shows as Delivered. Talk to your neighbors. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a … That's certainly a possibility. (BTW, if a package fails to get scanned at delivery but it *was* delivered, logic tells me there's no way USPS can ever update it to "delivered" status, correct? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Attempted delivery at 4:47. I don't think the buyer is trying to scam you; seems like they've given you plenty of time. lately (since late june 2020) my packages are not being delivered, they will say they arrive at local, then out for delivery, i get my normal junk mail and no packages. Two pharmaceutical companies have challenged to achieve a functional cure of chronic hepatitis B, which requires a lifetime of therapy, but only one of them made meaningful progress. Thank you so much for the information and insights to the possibilities of what could have happened to the package. I'll fill him in on my efforts to try and locate the package, and to let him know if it does finally arrive, to keep me informed. This situation happened to me today. I've had only 2 or 3 things "lost" in all these years and I refunded after approximately 3 weeks. Thanks for your response. It is possible the piece was delivered but the scan was not captured. It happens every now and then. Ask for help: “I hope you don’t mind helping to locate this package.” 4. I'll keep on movin' on my road trip after that.... Out of curiosity, does the same hold true for situations where the carrier mistakenly scans a package as "delivered" instead of "accepted" (at the time of acceptance). Ask him about the whereabouts of your package, and if he has delivered it, to whom. Is there any internal data to prove a package was delivered), Type of package: First Class Package, 2 oz. The chance that it is sitting in the back of your carrier's truck is 0% if you are in the city and he's driving the normal postal vehicle (LLV). In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. I've actually had this happen fairly recently for eight packages that I shipped one day. Occasionally, due to the high volume of USPS shipments, USPS tracking numbers get recycled. They obviously don’t want to do that, so the pressure is on USPS to deliver packages on time. Trump’s idea faded away as the year progressed, and USPS received up to a $10 billion loan with strings attached by the U.S. Treasury. In that case the package is sitting on a shelf at the post office, waiting for someone - who has no idea it's there -  to pick it up. However, once the shipping label is scanned, the "new" tracking information for your package will appear. I hope this gets resolved for both of us. If you think this has happened, you may wish to contact the sender or recipient to confirm delivery of the item. - horrible customer service :/ Now I am being told it was not received, it WAS, I dropped it off at the post office myself. One buyer tried to open an INR the same day I shipped, luckily that effort was blocked by eBay. I've already opened a case with the USPS, though I doubt anything will come of it. I'll go with Gopete's advice to check with the post office first. The following table is a list of the most common USPS tracking statuses and their meanings, according to the USPS website. Usps delivered but not received reddit Usps delivery confirmation is so unreliable i don’t even look anymore half the time. - damaged goods I don't see anything unusual in the buyer's feedback left for others, although I find it odd that he waited a couple weeks to communicate the alleged non-receipt. Assure the customer you’re on it: “Let me see what I can do to help.” 3. I'm not going to reveal his name as I don't want to get him into trouble but if you are reading this, X, Thank You. If it is something that is needed immediately, the buyer will have bought it elsewhere by now. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. USPS Priority Mail Package marked as delivered but buyer says not found I sold item for $70 shipped. I ordered something off PC Richard and Sons and I was expecting it to arrive today. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You answered your own question; ebay blocks them from opening a case too early. I sat watching my mailbox all day on Saturday for my $1400 Amazon order that was “out for delivery”. For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. USPS Out for delivery but status not updated: Buyer INR claim. It's emptied each night and double-checked and there is no place inside where a package could slip and not be found. - denied insurance claims Anyone have the same experience? I think if the buyer is honest he wouldn't mind my efforts to confirm the package status with USPS before offering a refund. padded flat mailer, Date the buyer first contacted: 2/6 (INR case), What the buyer wrote:  "Hello, the expected delivery date was 1/21. You can find the phone # of the post office in question and call direct and ask to speak to a supervisor or the postmaster and give them the # and explain. Packaged marked delivered on Friday at 6pm, but I didn’t get anything! I don't think it is at all strange that a buyer would request a refund instead of a replacement  shipment. I reckon Refund City will be an inevitable stop. Include the following points: 1. Put in a investigation form via usps, had a postal inspector call me and tell me a different story. Thank you! Mail item has not arrived by the expected date. Press question mark to learn the rest of the keyboard shortcuts. I have not received the item.". If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. I received my PIN number in the mail over the weekend and I was supposed to receive the debit card today. Same happened on Saturday with different package and still didn't receive. Fortunately all buyers received their packages uneventfully, and said thank you or left positive feedback. - He confirmed that the Jersey City distribution center and one near Chicago are "black holes" (he repeated my term; he may not have used the term had I not used it first). Share best practices, tips, and insights. Same thing happened to me! Looked everywhere, asked neighbors... nothing. This is 2nd package with this issue. Find information on our most convenient and affordable shipping and mailing services. I'll post an update of how things turn out. I did not receive it. 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